Home Health NY

Telehealth Mental Health Support

Home Health NY offers telehealth mental health services for eligible patients across New York State. Our licensed clinicians provide one or two weekly sessions focused on emotional support, coping strategies, and guidance to help you manage life’s challenges from home.

What Is Telehealth Mental Health Support?

Telehealth mental health support is ongoing virtual care for individuals dealing with emotional or behavioral health challenges such as anxiety, stress, low mood or difficulty coping with daily life.

Our model blends evidence-based mental health support with the convenience of remote care, making it easier to receive consistent help without travel, scheduling barriers or long wait times.

Our services are fully covered by NYS Medicaid and Medicaid-managed plans for members who meet eligibility criteria.

What Our Telehealth Services Include

We work closely with you to understand your needs and help you build skills that support long-term stability. Depending on your situation, telehealth services may include:

Initial assessment and treatment planning
Supportive counseling sessions
Guidance for managing symptoms
Help understanding thoughts, emotions and behaviors
Tools for coping, grounding and communication
Education for families on how to support loved ones
Monitoring progress over time
Referrals to outside resources when helpful

Our clinicians are trained to support both emotional needs and practical challenges that may affect daily functioning.

The Role Of The Telehealth Clinician

Our clinicians are licensed social workers and mental health professionals who have specialized training in practical, skills-based approaches.

Your clinician will:

Learn your goals and challenges
Help you build tools that improve daily functioning
Offer steady emotional support
Communicate with your care team when needed
Provide structured, consistent weekly check-ins

After your intake, you’ll be matched with a clinician who fits your needs and availability.

Who Is On Your Care Team?

Depending on your needs, your care team may include:

Licensed social workers
Mental health counselors
Clinical supervisors
Administrative support staff who assist with scheduling and documentation

Your clinician stays in close contact with you and your healthcare providers so your care remains well-coordinated.

Who Can Benefit From Telehealth Support?

You may benefit from this program if you:

Have a mental health diagnosis
Need ongoing emotional support or guidance
Have a referral or order from a healthcare provider
Prefer remote care due to scheduling, transportation, or mobility challenges

Common issues supported by our clinicians include:

Anxiety, depression and stress
Trouble coping with medical diagnoses
Grief and adjustment challenges
Behavioral or emotional dysregulation
Difficulties managing daily responsibilities
Feelings of isolation or overwhelm
Family or relationship strain

These services can also help patients managing chronic medical conditions complicated by emotional distress.

Your Personalized Care Plan

Your personalized care plan may focus on:

Reducing the need for emergency visits
Improving day-to-day functioning
Strengthening coping, communication and self-management skills
Supporting adherence to medical and mental health treatment
Re-engaging with daily routines
Enhancing overall emotional stability

Benefits Of Telehealth Mental Health Care

Easy Access – Sessions take place from your home, making care accessible even when travel or scheduling is difficult.

Relationship Building – Consistent weekly contact helps create strong, supportive therapeutic relationships.

Support for Emotional and Practical Needs – We help with emotional concerns as well as daily functioning challenges that may impact your well-being.

Skilled, Licensed Clinicians – Our team is trained in practical, evidence-based approaches that help you manage real-life challenges.

Flexible Support – Depending on your needs, we may recommend weekly or twice-weekly sessions.

Is This Program Right For You?

Telehealth mental health support may be a good fit if you:

Need help understanding or managing symptoms
Are struggling with stress, anxiety or low mood
Have frequent questions about your condition or treatment
Need help with organization, follow-through or daily tasks
Feel isolated or overwhelmed
Have difficulty accessing in-person services
Are caring for a loved one and need guidance or support

Trusted by thousands
of patients across New
York State

I didn’t think talking to someone over the phone would make much of a difference, but it ended up being exactly what I needed. My clinician checked in with me twice a week, and those calls helped me get through a period where I felt very alone. She taught me simple things I could use right away, like breathing exercises and grounding tricks. I’m not someone who usually asks for help, but this program made it feel normal to do that.

Tracy E.

1 month ago

When my mother passed away last year, I was barely functioning. The days felt like they were just happening to me. My friend told me about this program, and honestly I joined just to make her happy. But my clinician understood grief in a way I never expected. Week by week, she helped me get my life back. I started going outside again. I started cooking for myself. The first time I laughed on one of our calls, she pointed it out and said she was proud of me. That moment stuck with me. I still think about it.

Ashley T.

2 weeks ago

These check-ins were perfect for me. Nothing fancy, just real conversations that helped me get my head straight. I learned how to manage my stress better and I stopped feeling like everything was piling up on me. I didn’t even know Medicaid covered something like this.

Mark R.

3 months ago

Our agency has partnered with this program for a while, and it’s been a reliable resource for clients who would otherwise fall through the cracks. The team handles referrals quickly, keeps us updated when needed, and has been consistent with documentation and communication. Several clients who struggled with engagement actually stayed in care because these Telehealth check-ins fit their lives better.

Richard S., Agency Director

1 week ago

We serve a population that often avoids traditional mental health services. This program has changed that for us. One of our clients, who hadn’t spoken openly to a clinician in years, ended up building a real relationship with her assigned counselor. She started addressing trauma that she had avoided for most of her adult life. I’ve watched her confidence grow month by month. I can’t overstate how meaningful that has been to our team.

Brenda J., Intake Specialist

2 months ago

Ashley T.

2 weeks ago

Mark R.

3 months ago

Richard S., Agency Director

1 week ago

Brenda J., Intake Specialist

2 months ago

As a care coordinator, I look for programs that are dependable and clinically sound. This team has exceeded expectations. They’ve supported many of our high-need clients, particularly those who struggle with isolation or chronic medical issues. Their clinicians provide regular feedback, respond promptly to questions, and take a thoughtful approach to every referral. The partnership has improved outcomes across several cases.

Lisa W., Care Coordinator

2 months ago

Lisa W., Care Coordinator

2 months ago

Tracy E.

1 month ago

Ashley T.

2 weeks ago

Richard S., Agency Director

1 week ago

Brenda J., Intake Specialist

2 months ago

Lisa W., Care Coordinator

2 months ago

Tracy E.

1 month ago

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Telehealth Mental Health Support